Approved knowledge first
Used retrieval over company-approved information to provide relevant context for customer responses.
KNOWLEDGE RETRIEVAL · AUTOMATION
Business AI & RAG
Company-approved knowledge, useful answers, and a clear path to a human when it matters.
01 / THE PROBLEM
A useful starting point.
Customer-facing teams need consistent answers grounded in their own knowledge, with a clear route to human support.
02 / MY CONTRIBUTION
Connecting the pieces.
I designed a business AI agent using Retrieval-Augmented Generation over company-approved knowledge to answer customer inquiries and qualify sales opportunities.
SYSTEM FLOW · SIMPLIFIED
- 01Customer inquiry
- 02Knowledge retrieval
- 03Grounded response
- 04Human handoff
03 / ENGINEERING DECISIONS
Structured workflows
Built tool-assisted workflows for routine support and inbound sales qualification.
A human in the loop
Included an explicit handoff protocol so conversations can move from automation to a human.
04 / THE RESULT
Built for a real use case.
An intelligent business support system combining knowledge retrieval, customer inquiry handling, sales qualification, and human escalation.